Elizabeth Peirson, singing and yoga lessons
Last updated: 01/03/2026
1. Purpose
I am committed to providing a professional, respectful, and safe teaching environment.
If something falls below expectations, I welcome feedback and will take concerns seriously.
This policy explains how complaints are handled fairly and transparently.
2. What Can Be Complained About?
Complaints may relate to:
- The quality of teaching
- Professional conduct
- Communication
- Health & safety concerns
- Safeguarding concerns
- Administrative or payment issues
3. Informal Resolution (Preferred First Step)
Most issues can be resolved quickly through direct communication.
Please contact
Elizabeth Peirson
Email: elizabeth.peirson@hotmail.com
I aim to respond within 5 working days.
Where appropriate, we may:
- Clarify misunderstandings
- Offer a solution
- Agree on adjustments
- Arrange a discussion
4. Formal Complaint Procedure
If the matter cannot be resolved informally, you may submit a formal written complaint including:
- Your name
- Contact details
- A clear description of the concern
- Relevant dates
- Any supporting information
I will:
- Acknowledge receipt within 5 working days
- Review the matter carefully
- Provide a written response within 14 working days
If additional time is needed, you will be informed.
5. Outcomes
Possible outcomes may include:
- Explanation and clarification
- Apology
- Adjustment to procedures
- Refund (where appropriate)
- Termination of teaching arrangement (if necessary)
6. Confidentiality
All complaints are handled confidentially and in accordance with UK GDPR.
Information will only be shared where legally required.
7. Escalation
If you are not satisfied with the outcome and the issue relates to:
- Data protection → You may contact the Information Commissioner’s Office (ICO).
- Safeguarding concerns → See Child Protection Policy.